Shipping & Returns

SHIPPING

We offer worldwide shipping. All orders are processed within 2-3 business days after payment is confirmed. Please note that orders are not shipped on weekends or holidays.

Shipping times are estimates and commence from the date of shipment, not the date of order. They may be delayed due to unforeseen circumstances or carrier issues. Blanc Noir is not responsible for any delays caused by destination customs clearance processes. All applicable customs duties, taxes, and fees are the sole responsibility of the recipient.

Shipping Methods and Estimated Delivery Times:

  • Standard Shipping (5-12 Business Days): Available for most destinations.
  • Express Shipping (3-7 Business Days): Faster delivery option available at checkout.

You will receive a shipping confirmation email with a tracking number once your order has been shipped.

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

Return Policy

We accept returns for store credit or exchange within 14 days of receiving your order. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached. It must also be returned in its original packaging.

Non-Returnable Items:

  • Items marked as “Final Sale” or purchased with a promotional discount.
  • Any item not in its original condition, is damaged, missing tags, or is used.
  • Gift cards.

How to Initiate a Return or Exchange

  1. Please contact our customer service team to initiate a return or exchange and receive further instructions.
  2. Once your return is received and inspected, we will notify you of the approval or rejection of your request.
  3. If approved, your exchange will be processed immediately, or store credit will be issued to your account.

Please do not ship the return back to the original sender address.

Return Shipping

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Blanc Noir is not responsible for items damaged or lost in transit during the return process.

Damages, Defects, or Incorrect Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately within 3 days of delivery. We will evaluate the issue and work towards a satisfactory resolution, which may include a replacement or refund. Please provide photos of the product and any packaging details to assist us.

STORE CREDIT

Store credit does not expire and can be used for future purchases on our website. It is non-transferable and cannot be redeemed for cash.

REFUNDS

If a refund is approved for a non-final sale item that meets our return policy conditions, it will be processed to the original method of payment. Please allow time for your financial institution to process the refund. Shipping costs are non-refundable.

QUESTIONS

If you have any questions about our shipping and return policy, please contact us.